Delivery Updates

Track Your Order

Follow your order from dispatch to delivery using the tracking information provided in your shipping confirmation.

Follow your delivery

Once your order has been dispatched, tracking information may become available so you can follow your parcel on its journey.

01

Find your tracking number

Check the shipping confirmation email sent after your order has been dispatched.

02

Enter your details

Enter the tracking number provided by the shipping carrier in the tracking field.

03

Check delivery updates

Tracking may take some time to update after your parcel has first been handed to the carrier.

Track your order

Enter the tracking number included in your shipping confirmation.

Tracking information

Tracking information may not appear immediately after dispatch. Please allow time for the carrier's system to register and update your parcel.
Order Journey

From your cart to your doorstep

Here is a simple overview of what normally happens after you successfully place an order with us.

Step 01

Order Confirmed

Your order is successfully received after checkout and payment confirmation.

Step 02

Order Processing

Your items are prepared and checked before being handed over for delivery.

Step 03

Order Shipped

Once dispatched, shipping confirmation and tracking information may be provided.

Step 04

Order Delivered

Your parcel reaches the delivery address provided during checkout.

Having trouble tracking your order?

If your tracking number is not working or your order has not received an update for an extended period, contact our customer support team and include your order number and the email address used during checkout.