Frequently Asked Questions
Everything you need to know about shopping with us, from choosing your summer dress to delivery, returns and product care.
Shopping with us is simple. Browse our available summer dresses, open the product you would like to purchase and choose any available options before adding the item to your cart.
When you are ready, proceed to checkout and enter your delivery and payment information. Once your order has been successfully submitted, you will receive an order confirmation at the email address provided during checkout.
Orders are normally prepared for shipment after payment has been successfully confirmed. Processing times may vary depending on order volume, weekends, public holidays or product availability.
Once your order has been dispatched, you will receive shipping information where available so you can follow the progress of your delivery.
Delivery times depend on the destination, shipping method and local carrier conditions. The estimated delivery information shown on our Shipping Policy should be used as a general guide.
Delays may occasionally occur because of customs procedures, high seasonal demand, public holidays, weather conditions or other circumstances outside our direct control.
When tracking information is available, it will usually be included in your shipping confirmation email. You can use the tracking number or tracking link provided to check the latest delivery updates.
Please note that tracking information may take some time to become active after your parcel has been handed over to the carrier.
We recommend reviewing the size information provided on the product page or our Size Guide before placing your order.
When measurements are shown, compare them with your own body measurements rather than relying only on the size name. Fit may vary slightly depending on the fabric, cut and design of each dress.
If you need to request a change or cancellation, contact our customer support team as soon as possible after placing your order.
We will try to assist whenever possible. However, once an order has entered processing or has already been dispatched, changes or cancellations may no longer be possible.
Eligible items may be returned in accordance with the conditions and return period stated in our Return & Refund Policy.
Returned products should generally be unused, unworn and kept in their original condition with any applicable labels or packaging intact. Please review our full return policy before sending any item back.
If your order arrives damaged, defective or different from the item you ordered, please contact our customer support team as soon as possible.
Include your order number and clear photographs of the item, packaging and any visible issue. This information helps our team review the situation and provide the appropriate next steps.
Always follow the care instructions provided with the specific garment, as recommended care can vary depending on the material and construction.
In general, gentle washing, mild detergent and avoiding excessive heat can help preserve the appearance and feel of many lightweight garments. Always check the garment care label before washing, drying or ironing.
You can contact our customer support team through the contact information provided on our Contact page.
When contacting us about an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.
Still have a question?
Our customer support team is available to help with questions about products, orders, delivery and returns.